Terms of Service

We provide tools that help businesses and sellers create online fronts, display products and services, manage orders, track customers, manage inventory, automate customer conversations, and receive payments.

We are a platform provider. We are not the owner, seller, manufacturer, supplier, distributor, delivery company, agent, employee, partner, or representative of any business or seller that creates a front on the platform.

Each front is operated by the business, seller, or user that created or manages it. Customers who buy from a front are buying from that seller, not from Quickfront.

Quickfront is currently designed mainly for businesses and sellers based in Nigeria.

You may use Quickfront as:

1. (a)a registered business;
2. (b)an informal or unregistered seller, where permitted by us;
3. (c)a verified business, after completing the verification we require; or
4. (d)a person authorised to create and manage a front on behalf of a business.

By using Quickfront, you confirm that you have the legal right and authority to create, manage, and operate the front you publish on the platform.

You must not create a front for a business, brand, person, or organisation unless you own it or have clear permission to represent it.

We may restrict certain features, including payment collection, payouts, higher usage limits, verification badges, or advanced tools, to verified businesses only.

To use Quickfront, you may be required to provide information such as your email address, phone number, full name, username, password, business contact details, WhatsApp number, front name, front slug, business category, business description, and other information needed to set up your account or front.

You agree that all information you provide must be accurate, current, complete, and yours, or provided with proper authorisation.

You are responsible for keeping your login details, devices, email account, and account access secure. You are also responsible for all activity that happens under your account. If you believe your account has been accessed without permission, you must notify us immediately. We may restrict or secure your account while we review the issue.

If we believe that your account information is false, incomplete, misleading, unauthorised, or suspicious, we may restrict, suspend, verify, or close your account or front.

We may verify your email address, phone number, or other contact information before allowing you to use some features.

We may also request additional verification before allowing you to publish a front, receive payments, receive payouts to your bank account, increase limits, use certain features, or continue using the platform.

Verification may include business registration checks, identity checks, phone verification, email verification, document review, business ownership checks, or third-party verification services.

Completing verification does not mean Quickfront endorses you, guarantees your business, guarantees your products, or accepts responsibility for your actions.

Quickfront may require business verification, identity verification, or Know Your Customer checks before you can access certain features.

This may include collecting or verifying information such as business name, business registration details, CAC documents, identity information, BVN, NIN, business ownership information, director or owner information, business address, contact details, and other information required for verification, payment, fraud prevention, compliance, or platform safety.

We may use trusted third-party verification providers to help us complete these checks.

If you fail verification, refuse to provide requested information, provide false information, or we cannot confirm your authority to operate a business or front, we may restrict, suspend, unpublish, or close your account or front.

We may classify some fronts as unverified, verified, or another status we choose. Verification status may affect feature access, payment access, trust indicators, or platform limits.

You are responsible for your front and everything displayed, uploaded, sold, promoted, promised, or communicated through it.

This includes your products, services, prices, descriptions, images, business information, policies, stock levels, delivery options, refund terms, customer messages, AI knowledge base, and any claims made to customers.

You must ensure that your front is accurate, lawful, and not misleading.

You must not use Quickfront to pretend to be another business, copy another brand without permission, mislead customers, or create confusion about who owns or operates a front.

We may provide tools to help you manage your business, but you remain responsible for how you use those tools.

Quickfront may allow sellers to list physical products, services, and digital products, where available.

You are responsible for ensuring that any product, service, or digital item you list is legal, safe, accurately described, properly priced, and allowed under these Terms, applicable law, and the rules of our payment partners.

If your product or service requires a licence, permit, registration, certification, approval, age restriction, health warning, safety information, or regulatory clearance, you are responsible for obtaining and maintaining it.

Quickfront may remove, restrict, or disable any product, service, or front that we believe may create legal, safety, regulatory, payment, fraud, customer protection, or platform risk.

You must not use Quickfront to sell, promote, support, collect payment for, or facilitate anything illegal, fraudulent, harmful, misleading, restricted, or prohibited.

Prohibited activities include, but are not limited to:

1. (a)fraud, scams, phishing, impersonation, fake businesses, or deceptive activity;
2. (b)counterfeit goods, stolen goods, fake documents, or unauthorised branded products;
3. (c)illegal drugs, banned substances, drug paraphernalia, or controlled substances sold unlawfully;
4. (d)weapons, firearms, ammunition, explosives, destructive devices, or dangerous items;
5. (e)products or services that promote violence, hate, abuse, exploitation, or illegal activity;
6. (f)Ponzi schemes, pyramid schemes, get-rich-quick schemes, illegal investment schemes, or misleading financial promises;
7. (g)gambling, betting, lottery, or games of chance unless expressly approved by us and legally authorised;
8. (h)adult sexual content, sexually exploitative services, or illegal adult services;
9. (i)products that infringe copyright, trademark, privacy, publicity, or intellectual property rights;
10. (j)products that create serious health, safety, regulatory, or payment processing risk;
11. (k)any business, product, transaction, or activity prohibited by our payment partners;
12. (l)any activity that may damage Quickfront, our users, our payment partners, customers, or the public.

Some categories, such as alcohol, supplements, cosmetics, food, health-related products, medicine-related products, regulated services, and age-restricted products, may require verification, documentation, compliance checks, or additional restrictions.

We may update our prohibited or restricted categories at any time.

We do not promise to review every front, product, service, image, message, order, or AI response before it goes live.

We may, however, monitor, review, investigate, restrict, remove, suspend, disable, or unpublish any account, front, product, service, order, content, payment feature, AI feature, or other feature where we believe there may be a violation of these Terms, applicable law, payment partner rules, customer safety standards, or platform integrity.

We may take action based on our own review, automated systems, user reports, customer complaints, payment provider alerts, suspicious activity, fraud signals, or other information available to us.

We may act quickly where we believe there is a risk to customers, sellers, Quickfront, payment providers, or the public.

Customers, users, businesses, rights holders, or other parties may report a front, product, service, order, or seller.

When we receive a report, we may review the issue, contact the seller, request evidence, pause a payment or payout, restrict a front, remove a product, require a refund, or take any other action we consider appropriate.

Reporting a front does not guarantee a refund, takedown, suspension, or specific outcome.

Quickfront may make decisions based on the information available to us at the time.

Customers may place orders through a seller's front. Customers may be asked to provide information such as name, email address, phone number, delivery or pickup details, order information, payment information, and other details needed to process the order.

The seller is responsible for accepting, preparing, fulfilling, delivering, completing, cancelling, refunding, or supporting customer orders.

We may provide the tools used to receive and manage the order, but We are not the seller of the products or services ordered.

Sellers are responsible for delivery, pickup, fulfilment, shipping fees, delivery timelines, delivery accuracy, and customer communication.

We do not currently provide logistics or delivery services.

If delivery fees, pickup options, or fulfilment details are shown on a front, the seller is responsible for making sure they are accurate and honoured.

We are not responsible for failed delivery, late delivery, damaged goods, wrong items, missing items, or failed fulfilment by a seller.

Sellers are responsible for their refund, return, replacement, cancellation, and dispute policies.

We may provide tools or support for handling complaints, refunds, or disputes, but Quickfront is not automatically responsible for refunding customers for seller actions.

Where a payout or settlement is pending or under review, we or our payment gateway partner may pause a payout, investigate a complaint, contact the seller, require a seller response, reverse a transaction where possible, force a refund where appropriate, or take other action after review.

Quickfront may consider factors such as order records, payment status, seller response, customer evidence, delivery evidence, fraud signals, and platform risk.

We do not guarantee that every customer complaint will result in a refund.

Where available, customers may pay for orders through checkout on a front. Payments are processed by our third-party payment gateway partners and supported payment service providers.

We do not directly process card payments or store full card details. All payment processing, transaction handling, and settlement are managed by our payment gateway partners.

Upon a successful transaction, our payment gateway partner processes the payment and pays out directly to the bank account the seller has registered for payouts. We do not hold seller funds in a platform wallet or intermediate balance.

Payouts are subject to the settlement timelines, rules, and procedures of our payment gateway partners. Funds may be pending, subject to settlement, subject to review, subject to chargeback risk, or subject to payout limits set by the payment partner.

We or our payment partners may delay, pause, reverse, deduct, or withhold payouts where required for fraud prevention, customer complaints, failed transactions, chargebacks, suspicious activity, payment provider rules, account verification, legal compliance, or platform safety.

We do not hold, pool, or intermediate customer funds at any point. All payments made by customers go directly through our licensed third-party payment gateway partner. Quickfront never has custody of customer payments.

We may charge subscription fees for access to the platform.

We may also pass payment processing fees, transaction charges, bank charges, payout charges, failed payment charges, chargeback fees, or other third-party charges to sellers or customers, depending on how the feature is configured.

Payment provider fees are not controlled by Quickfront and may change.

Some Quickfront features require an active paid subscription.

We may offer monthly plans, yearly plans, discounted plans, free trials, access-code-based trials, promotional offers, or other subscription options.

By choosing a paid plan, you authorise us and our payment partner to charge your selected payment method for the subscription fees and any applicable taxes, charges, or fees.

If you choose a recurring plan, your subscription may renew automatically unless you cancel before the renewal date.

We may offer a free trial to eligible users, including through an access code.

A free trial may require you to add a valid card or payment method before the trial starts.

We may charge a small card verification fee or temporary verification amount to confirm that your card is valid. Where stated at checkout, this verification charge may be non-refundable.

Unless you cancel before the trial ends, your selected plan may automatically renew and your card may be charged at the end of the trial.

The trial terms shown to you at checkout or onboarding will apply to that trial.

We do not store full payment card details on its own servers.

Card payments, saved cards, tokenisation, encryption, and recurring billing authorisation are handled by our payment gateway partners.

Where you choose to save a card or authorise automatic renewal, the card information is securely handled by the payment partner, and Quickfront only receives the information needed to manage your subscription, payment status, transaction reference, renewal, or related billing activity.

By authorising recurring billing, you allow Quickfront and our payment partner to charge your selected payment method automatically for your subscription renewals until you cancel or your subscription is otherwise ended.

You may cancel your subscription from your dashboard where cancellation is available.

If you cancel, you may continue using paid features until the end of your current paid billing period, unless your account is suspended or terminated for violating these Terms.

Subscription payments are generally non-refundable, except where required by law or expressly stated by us.

We do not provide refunds simply because you stopped using the platform, forgot to cancel, changed your mind, or no longer need the service after payment has been made.

If your subscription renewal fails, we may notify you and provide a grace period to update your payment method or resolve the issue.

During the grace period, we may continue, limit, or restrict access to some features.

If payment is not resolved after the grace period, we may take your front offline, restrict access to paid features, pause AI features, pause payment features, or require renewal before your front or features are restored.

You may still be able to access your dashboard to manage billing, export data, or renew your subscription, depending on the restrictions applied.

We may provide AI assistant features that allow sellers to automate customer conversations on their fronts.

The AI assistant may use information from the seller's public products, prices, inventory, business information, and seller-controlled knowledge base.

Sellers are responsible for the information they provide to the AI assistant and for monitoring how the AI assistant represents their business.

The AI assistant may be inaccurate, incomplete, delayed, or unable to answer some questions. Important information such as pricing, stock, delivery timelines, refunds, warranties, product suitability, and business policies should be confirmed by the seller where necessary.

The AI assistant should not be used as a substitute for professional, medical, legal, financial, safety, or regulated advice.

Quickfront may limit, disable, restrict, or remove AI assistant access based on subscription plan, usage limits, misuse, safety concerns, or platform rules. Sellers may be able to disable the AI assistant where that feature is available.

Quickfront may process AI chat messages to provide the AI assistant, improve the service, monitor abuse, investigate issues, maintain safety, and help sellers understand customer interactions.

Where available, sellers may be able to view AI chat history or customer conversations connected to their front from their dashboard.

Customers who chat with a front's AI assistant should understand that their messages may be visible to the seller operating that front and may be processed by Quickfront and our AI service providers.

Sellers must not misuse customer chat information.

When customers interact with a front, sellers may receive customer information such as name, email address, phone number, delivery details, order history, chat messages, and other order-related information.

Sellers must use customer data only for legitimate business purposes connected to the customer's order, support request, delivery, customer relationship, or lawful marketing where permitted.

Sellers must not sell, misuse, spam, harass, expose, or unlawfully share customer data obtained through Quickfront.

Sellers are responsible for complying with applicable data protection, consumer protection, marketing, and business laws when using customer data.

We may use cookies, local storage, session storage, and similar technologies to keep the platform working, secure accounts, remember user preferences or progress, improve performance, prevent abuse, and understand platform usage.

Some information may be temporarily stored in your browser to make the platform easier to use, such as helping you continue a setup flow without starting again.

Our use of cookies and similar technologies is explained further in our Cookie Policy and our Privacy Policy.

You may upload images, logos, profile pictures, product images, front images, and other media where the feature is available.

You confirm that you own or have permission to use anything you upload.

You must not upload content that is illegal, misleading, infringing, harmful, abusive, sexually exploitative, hateful, violent, malicious, or unsafe.

Quickfront may compress, resize, convert, optimise, store, cache, display, or deliver uploaded media to improve speed, quality, storage, and user experience.

Uploaded product images, logos, and front images may be publicly visible on your front.

We may remove or restrict uploaded content that violates these Terms or creates risk.

Where verification is required, you may be asked to upload business documents, identity documents, or other verification materials.

You must provide genuine, accurate, and lawful documents.

Submitting false, forged, altered, stolen, or misleading documents may result in account restriction, payment restriction, payout delay, suspension, or closure.

Verification documents may be processed by Quickfront and trusted verification partners for verification, compliance, fraud prevention, and platform safety.

Our admins may access user accounts, fronts, products, orders, customers, uploaded content, payment records, AI settings, AI chats, reports, and other platform data where needed for support, moderation, compliance, debugging, fraud prevention, dispute review, platform safety, or service operation.

Admin activity may be recorded in internal audit logs.

Admin access is intended to be limited to legitimate operational and safety purposes.

We may restrict, suspend, unpublish, disable, or close your account, front, products, payment features, payouts, AI assistant, subscription access, or any platform feature if we believe that:

1. (a)you violated these Terms;
2. (b)your front or activity may be illegal, fraudulent, misleading, harmful, or unsafe;
3. (c)you provided false, incomplete, or suspicious information;
4. (d)you failed verification or refused to provide requested information;
5. (e)your activity creates chargeback, refund, fraud, payment, customer, regulatory, or platform risk;
6. (f)your subscription payment failed and was not resolved;
7. (g)your use may harm Quickfront, customers, sellers, payment partners, or the public;
8. (h)we are required or advised to do so by a payment partner, verification provider, or other service provider.

We may act with or without prior notice, depending on the seriousness and urgency of the issue.

Where reasonable, we may give you an opportunity to respond, verify your account, fix the issue, or appeal the decision.

Where available, you may request to delete your account or export your data.

Deleting your account may remove or disable your dashboard, front, products, images, settings, AI assistant, customer management tools, and related features.

We may retain certain information where necessary for payment records, fraud prevention, dispute resolution, security, tax, accounting, legal compliance, backup, audit, or legitimate business purposes.

Some data may remain in backups or logs for a limited period before deletion. More details are provided in our Privacy Policy.

We may rely on third-party services for hosting, infrastructure, database storage, payments, card processing, identity or business verification, email delivery, phone verification, SMS, WhatsApp messaging, analytics, anti-spam protection, AI services, file storage, and other functions.

These third-party services may include providers such as hosting providers, cloud providers, payment processors, verification providers, analytics providers, communication providers, AI providers, and security providers.

Your use of some features may also be subject to the terms, privacy notices, fees, and restrictions of those third-party providers.

You agree to comply with the rules of our payment partners where your use of Quickfront involves payments, checkout, subscriptions, payouts, refunds, chargebacks, or card processing.

If a payment partner restricts, reverses, delays, rejects, flags, or refuses a transaction, payout, business, product, or account, Quickfront may take corresponding action on your account or front.

We are not responsible for payment partner downtime, failed transactions, rejected cards, delayed settlements, bank delays, chargebacks, reversals, or payment method restrictions outside our control.

Quickfront, including our brand, logo, software, dashboard, interface, design, workflows, text, graphics, and platform features, belongs to Quickfront Limited or our licensors.

You may not copy, reproduce, modify, reverse engineer, resell, exploit, or misuse Quickfront except as allowed by these Terms.

You retain ownership of the business content, product content, images, logos, descriptions, and other materials you upload, subject to the rights you grant us below.

By uploading or submitting content to Quickfront, you grant us a worldwide, non-exclusive, royalty-free licence to host, store, process, display, reproduce, resize, optimise, transmit, and use that content as needed to provide, operate, secure, improve, and promote the platform.

This licence allows us to display your front, show your products to customers, process orders, provide AI assistant features, deliver images, provide support, investigate issues, and operate the service.

You are responsible for ensuring that you have the rights needed to grant this licence.

If you send us feedback, suggestions, ideas, or recommendations, we may use them without owing you compensation, attribution, or obligation.

Our Privacy Policy explains how we collect, use, store, process, and protect personal information.

By using Quickfront, you agree that your personal information will be handled as described in our Privacy Policy.

Sellers are also responsible for how they handle customer information they receive through their fronts.

We take reasonable steps to protect Quickfront, user accounts, customer information, and platform data.

However, no system is completely secure. You are responsible for using strong passwords, protecting your login details, securing your devices, and reporting suspicious activity.

You must not attempt to bypass security, test vulnerabilities without permission, overload the platform, scrape data, interfere with the service, or access accounts or data you are not authorised to access.

We may update, modify, suspend, remove, replace, or discontinue any part of Quickfront at any time.

We may release new features, change existing features, limit access, change pricing, modify plans, or remove features that are no longer supported.

We do not guarantee that Quickfront will always be available, uninterrupted, error-free, or compatible with every device, browser, network, or third-party service.

The platform is provided on an “as is” and “as available” basis.

To the fullest extent permitted by law, we do not guarantee that:

1. (a)the platform will be uninterrupted, secure, or error-free;
2. (b)every seller, customer, product, order, payment, or transaction is legitimate;
3. (c)products or services listed by sellers are safe, accurate, available, lawful, or suitable;
4. (d)AI assistant responses will always be accurate or complete;
5. (e)payment providers, banks, verification providers, communication providers, or other third parties will always work correctly;
6. (f)using Quickfront will guarantee sales, revenue, growth, customer trust, or business success.

We are not the seller of products or services listed on fronts.

Quickfront does not own, inspect, manufacture, store, deliver, guarantee, endorse, or control seller products or services.

Sellers are responsible for their products, services, prices, descriptions, promises, delivery, refunds, taxes, customer support, legal compliance, and disputes.

Customers are responsible for checking the seller, product, service, price, delivery terms, refund terms, and business details before placing an order.

Quickfront may moderate, investigate, restrict, or remove fronts, but this does not make Quickfront responsible for seller actions or customer decisions.

To the fullest extent permitted by law, Quickfront Limited will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of profit, loss of revenue, loss of data, loss of goodwill, business interruption, failed delivery, seller fraud, customer disputes, failed payments, chargebacks, or third-party service issues.

To the fullest extent permitted by law, our total liability for any claim related to Quickfront will not exceed the amount you paid to Quickfront for your platform subscription in the three months before the event giving rise to the claim.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law.

You agree to defend, indemnify, and hold Quickfront Limited harmless from any claim, loss, damage, liability, cost, or expense arising from:

1. (a)your use of Quickfront;
2. (b)your front, products, services, content, or customer communications;
3. (c)your orders, delivery, refunds, disputes, or business operations;
4. (d)your breach of these Terms;
5. (e)your violation of law or third-party rights;
6. (f)your misuse of customer data;
7. (g)any false, misleading, infringing, harmful, or illegal content you upload or publish;
8. (h)any claim by a customer, regulator, payment partner, business owner, rights holder, or third party connected to your front or activity.

Sellers are responsible for determining, collecting, reporting, and paying any taxes, levies, duties, or government charges connected to their business, products, services, orders, income, or payouts.

We may charge applicable taxes on its own subscription fees where required.

We may contact you through email, phone, SMS, WhatsApp, dashboard notifications, in-app messages, or other contact details you provide.

We may send account, security, billing, verification, order, support, product, legal, or service-related messages.

Marketing messages, where used, may be subject to consent or opt-out options.

We may update these Terms from time to time.

If we make material changes, we may notify you by email, dashboard notice, website notice, or another reasonable method.

Your continued use of Quickfront after updated Terms become effective means you accept the updated Terms.

If you do not agree to the updated Terms, you must stop using Quickfront.

These Terms are governed by the laws of the Federal Republic of Nigeria.

Any dispute arising from or relating to these Terms or your use of Quickfront will be handled under Nigerian law and by courts or dispute resolution processes available in Nigeria, unless otherwise required by applicable law. Disputes that cannot be resolved through negotiation may be brought before the Federal High Court of Nigeria or resolved through arbitration under the Arbitration and Conciliation Act (Cap A18, LFN 2004).

For questions about these Terms, complaints, support, legal notices, or account issues, contact us through the support section of your dashboard or email us at support@quickfront.app.